On-Site Merchant Services Help Desk Pro

ICES: Data, Discovery, Better Health; Anchorage (AK); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, Rx, Dental, Vision insurance

Employee assistance program

Paid time off

Employee Stock Ownership Plan

Job summary

ICES: Data, Discovery, Better Health is seeking a full-time Help Desk Technician in Anchorage. This role demands outstanding communication skills and the ability to manage multiple projects in a fast-paced environment. Candidates should possess a high school diploma, reliable transportation, and demonstrate a strong aptitude for technology.

The position offers extensive training along with benefits such as health insurance, 401(k) matching, and paid time off, but it is not remote. Pay starts at $19.00/hour.

Qualifications

• Must type 35wpm accurately.
• Devoted to providing outstanding customer service.
• Must have reliable transportation and valid driver's license.

Responsibilities

• Assess merchants' needs and troubleshoot technical issues.
• Manage multiple projects daily in the office and at client locations.
• Demonstrate excellent record of attendance and punctuality.

Skills

Outstanding customer service

Communication skills

Technology troubleshooting

Organizational skills

Task/detail-oriented

Education

High school diploma or GED

Job description

ICES: Data, Discovery, Better Health is seeking a full-time Help Desk Technician in Anchorage. This role demands outstanding communication skills and the ability to manage multiple projects in a fast-paced environment. Candidates should possess a high school diploma, reliable transportation, and demonstrate a strong aptitude for technology.

The position offers extensive training along with benefits such as health insurance, 401(k) matching, and paid time off, but it is not remote. Pay starts at $19.00/hour.