IT Helpdesk Specialist: Grow Your Tech Career

Rippling, Inc.; Lindon (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

Work-life Balance

Life Insurance

Local Volunteer Opportunities

Job summary

Les Olson IT in Utah is seeking an IT Support Specialist who enjoys helping people and solving technical challenges. You’ll be the first point of contact for clients and work across industries to deliver hands-on support, expand knowledge, and make a real impact every day.

You’ll troubleshoot software, connectivity, and hardware issues; translate technical concepts for non-technical users; and build lasting relationships with clients by understanding their environments and needs.

Qualifications

• Proven commitment to excellent customer service and user support.
• Strong communication skills with ability to translate technical concepts for non-technical users.
• Ability to prioritize and stay focused in a dynamic environment.

Responsibilities

• Troubleshoot a wide range of technical issues including software challenges, connectivity problems, and hardware questions.
• Provide clear, personalized technical guidance by translating complex concepts into understandable explanations.
• Deliver exceptional customer service through patience and active listening.

Skills

Customer service

Communication

Troubleshooting

Prioritization

Independent work

Learning mindset

Job description

Les Olson IT in Utah is seeking an IT Support Specialist who enjoys helping people and solving technical challenges. You’ll be the first point of contact for clients and work across industries to deliver hands-on support, expand knowledge, and make a real impact every day.

You’ll troubleshoot software, connectivity, and hardware issues; translate technical concepts for non-technical users; and build lasting relationships with clients by understanding their environments and needs.