IT Help Desk - Grow with Certifications, Alaska Travel

Upskilled Evolution; Juneau (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training & certifications

Team support

Hands-on projects

Job summary

Upskilled Evolution in Juneau, AK seeks an entry-level IT Help Desk specialist to be the first point of contact for clients needing technical support. You will troubleshoot basic hardware, software, and network issues, document tickets, and hand off more complex problems to senior staff while ensuring a positive customer experience.

You’ll grow through training and certifications, work with Windows, macOS, and cloud tools, and occasionally travel to client sites in Southeast Alaska.

Qualifications

• What you want to be: in 1 year or less you’ll handle basic support tasks and grow.
• Passion for technology and helping people.
• Strong communication and customer-focused attitude.
• Basic understanding of Windows, macOS, and networking fundamentals.
• Willingness to learn and grow with the team.

Responsibilities

• Be the first point of contact for customers needing technical assistance.
• Troubleshoot basic hardware, software, and network issues.
• Escalate complex problems to higher-level support when needed.
• Accurately document work and track support tickets.
• Follow up to ensure issues are resolved.
• Participate in ongoing training and certification opportunities.

Skills

Help desk experience

Customer service mindset

Windows/macOS basics

Networking basics

Education

IT coursework

Tools

MS 365

Active Directory

Google Workspace

RMM tools

Job description

Upskilled Evolution in Juneau, AK seeks an entry-level IT Help Desk specialist to be the first point of contact for clients needing technical support. You will troubleshoot basic hardware, software, and network issues, document tickets, and hand off more complex problems to senior staff while ensuring a positive customer experience.

You’ll grow through training and certifications, work with Windows, macOS, and cloud tools, and occasionally travel to client sites in Southeast Alaska.