IT Support Specialist - Help Desk & Onboarding

Bering Straits Native Corporation; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

BSNC is seeking an IT Support Generalist to join our Anchorage team. The role focuses on delivering first-line help desk support, configuring workstations, and assisting new users with onboarding while maintaining inventory and adhering to security practices.

This on-site position requires strong customer service, problem-solving, and collaboration with a fast-paced IT department in a professional office setting.

Qualifications

• High School Diploma or GED required.
• 0-1 years basic IT experience preferred.
• Demonstrable knowledge of basic applications and problem-solving skills.

Responsibilities

• Provide Help Desk support and resolve end-user issues.
• Monitor and respond to IT Help Desk requests promptly.
• Process tickets in FIFO order based on priority.
• Configure/workstation settings and peripherals as needed.
• Maintain Help Desk tracking software and document procedures.

Skills

Help desk

Customer service

Problem solving

Microsoft 365

Active Directory

Education

High School Diploma or GED

Tools

Ticketing system

Microsoft 365

Active Directory

Job description

BSNC is seeking an IT Support Generalist to join our Anchorage team. The role focuses on delivering first-line help desk support, configuring workstations, and assisting new users with onboarding while maintaining inventory and adhering to security practices.

This on-site position requires strong customer service, problem-solving, and collaboration with a fast-paced IT department in a professional office setting.