Evening IT Help Desk Specialist

Mat-Su Borough — Information Technology

Palmer (AK)

On-site

USD 25,000 - 39,000

Part time

14 days+

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Job summary

Holland America-Princess (Holland America Dawson City Inn) seeks a part-time IT helpdesk technician to provide Tier I/II support in an afternoon-focused schedule in Palmer, Alaska. You will diagnose hardware, software, network and VOIP issues for public-facing users, document resolutions, and assist with on-site and remote support during meetings and events.

The role requires at least three years of IT experience, a high school diploma with specialized training, and a valid Alaska driver’s

Qualifications

Three years of experience in the occupational field.
High school diploma or equivalent with specialized IT training.
Experience troubleshooting hardware, software, printers, peripherals, mobility devices and connectivity.
Experience with ticket-based end-user support via phone, email, remote and on-site.
Experience with Microsoft 365 apps and services; imaging and deployment; asset management and user administration.
Must have Alaska driver’s license; 19+ with one year driving.
Must pass pre-employment background check, drug screen, and physical.

Responsibilities

Serves as Tier I/II level IT support to troubleshoot hardware, software, printer and peripheral issues.
Analyzes and troubleshoots problems via telephone, email and on-site.
Documents issues and resolutions in the ticketing system.
Provides on-site IT support for drills and incidents.
Supports VOIP phone system and user access management.
Configures imaging, deployments, patching and asset management processes.
Assists in establishing IT standards and procedures.
Monitors environment for incidents and resolves issues.
Oversees hardware lifecycle including decommissioning and disposal.
Supervises contractor activities as needed.