IT Help Desk Engineer — Travel to Client Sites & On‑Call

boxIT, LLC; San Francisco (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Lunch stipend

Snacks at Presidio office

Unlimited PTO

On-call incentive

Job summary

boxIT, LLC is seeking a full-time IT support specialist in San Francisco, CA to provide technical support for Windows and macOS environments, and to manage AD, cloud services, and productivity suites. The role requires travel to client sites and participation in an on-call rotation.

You will work in Managed Services, supporting 6,000+ users across 200+ client organizations and collaborating across teams to resolve incidents and document resolutions. A valid CA driver's license is required.

Qualifications

• Experience supporting Windows 10/11
• Experience with Apple macOS
• Familiarity with Windows Server 2016/2019/2022 and Active Directory
• Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
• Familiarity with Microsoft 365 and Google Workspace (G Suite)
• Familiarity with mobile devices and IT assets (phones, tablets)
• Exposure to IT ticketing systems (ConnectWise/PSA) is a plus

Responsibilities

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.
• Participate in a one-week on-call rotation approximately every 6-8 weeks.

Skills

Windows/macOS support

Active Directory

Cloud services (Drive/SharePoint/OneD…

Microsoft 365 & Google Workspace

Scripting (PowerShell/Bash/Python)

Communication skills

Job description

boxIT, LLC is seeking a full-time IT support specialist in San Francisco, CA to provide technical support for Windows and macOS environments, and to manage AD, cloud services, and productivity suites. The role requires travel to client sites and participation in an on-call rotation.

You will work in Managed Services, supporting 6,000+ users across 200+ client organizations and collaborating across teams to resolve incidents and document resolutions. A valid CA driver's license is required.