IT Field Technician - On-Site Network & Hardware Support

Excel Management Systems, Inc; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

An IT solutions provider is seeking a qualified Field Technician in San Francisco to provide on-site customer support and hardware troubleshooting. This role requires a minimum of 3 years of experience in IT support, focusing on network and hardware issues. The ideal candidate will have a strong customer service orientation, excellent problem-solving skills, and familiarity with Windows operating systems and networking. The position is full-time with a focus on providing exceptional service to clients in the automotive industry.

Qualifications

• Minimum 3 years as a Field Technician or IT Help Desk.
• Working knowledge of Windows OS, networking, and troubleshooting.
• Customer-oriented, with strong problem-solving skills.

Responsibilities

• Visit clients and provide technical support on-site.
• Troubleshoot hardware and software issues.
• Coordinate with Help Desk for issue resolution.

Skills

Desktop Troubleshooting

Customer Service

Technical Support

Hardware Troubleshooting

Networking

Education

Degree in Computer Science or related field

Microsoft certifications

Cisco Certifications

Tools

Windows Operating Systems

Active Directory

Office 365

Job description

An IT solutions provider is seeking a qualified Field Technician in San Francisco to provide on-site customer support and hardware troubleshooting. This role requires a minimum of 3 years of experience in IT support, focusing on network and hardware issues. The ideal candidate will have a strong customer service orientation, excellent problem-solving skills, and familiarity with Windows operating systems and networking. The position is full-time with a focus on providing exceptional service to clients in the automotive industry.