IT Help Desk Engineer

boxIT, LLC; San Francisco (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Lunch stipend

Snacks at Presidio office

Unlimited PTO

On-call incentive

Job summary

boxIT, LLC is seeking a full-time IT support specialist in San Francisco, CA to provide technical support for Windows and macOS environments, and to manage AD, cloud services, and productivity suites. The role requires travel to client sites and participation in an on-call rotation.

You will work in Managed Services, supporting 6,000+ users across 200+ client organizations and collaborating across teams to resolve incidents and document resolutions. A valid CA driver's license is required.

Qualifications

• Experience supporting Windows 10/11
• Experience with Apple macOS
• Familiarity with Windows Server 2016/2019/2022 and Active Directory
• Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
• Familiarity with Microsoft 365 and Google Workspace (G Suite)
• Familiarity with mobile devices and IT assets (phones, tablets)
• Exposure to IT ticketing systems (ConnectWise/PSA) is a plus

Responsibilities

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.
• Participate in a one-week on-call rotation approximately every 6-8 weeks.

Skills

Windows/macOS support

Active Directory

Cloud services (Drive/SharePoint/OneD…

Microsoft 365 & Google Workspace

Scripting (PowerShell/Bash/Python)

Communication skills

Job description

Description

Are you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!

Department

Managed Services

Location

boxIT - San Francisco, CA

Compensation

$25.00 - $35.00 / hour

Are you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!

This is a full-time position in the Bay Area.

The Company

boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.

You must have a valid CA driver’s license and must be willing to travel to client sites as needed.

Key Responsibilities

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.
• Participate in a one-week on-call rotation approximately every 6-8 weeks.

Skills, Knowledge & Expertise

• Experience supporting Windows 10/11
• Experience supporting Apple macOS
• Familiarity with Windows Server 2016/2019/2022 and Active Directory
• Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
• Familiarity with Microsoft 365 and Google Workspace (G Suite)
• Familiarity with ‘smart’ devices such as phones, tablets, etc.
• Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
• Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
• Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)

Job Benefits

• Medical, dental and vision benefits
• 401K plan + company matching
• Stipend for weekly lunch
• Free snacks at the Presidio office
• Unlimited Permissive PTO
• Additional incentive for successful completion of on-call week