IT Help Desk Engineer

F3 Design; San Francisco (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision

401K plan + company matching

Lunch stipend

Free snacks at the Presidio office

Unlimited PTO

On-call week incentive

Job summary

boxIT is seeking an IT Help Desk Engineer to support over 6,000 users across 200+ client environments in the San Francisco Bay Area. The role requires on-site work at boxIT headquarters and travel to client sites, with a one-week on-call rotation roughly every 6-8 weeks.

Strong Windows/macOS and Office 365/Google Workspace skills are required, plus AD and server experience. The position offers full-time employment in the Bay Area, with compensation of $25–$35 per hour, benefits, and a focus on

Qualifications

• Experience supporting Windows 10/11 in a corporate environment.

Responsibilities

• Provide excellent technical support to end users across client organizations.

Skills

Windows 10/11 support

macOS support

Active Directory

Microsoft 365

Google Workspace

PowerShell / Bash / Python

Slack / Teams

ConnectWise Manage

Tools

Windows Server 2016/2019/2022

Google Drive

SharePoint

OneDrive

Microsoft 365

Google Workspace

ConnectWise Manage/ PSA

Job description

IT Help Desk Engineer

Department: Managed Services

Employment Type: Full Time

Location: boxIT - San Francisco, CA

Compensation: $25.00 - $35.00 / hour

Description

Are you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!

This is a full-time position in the Bay Area.

The Company boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on "Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.

You must have a valid CA driver's license and must be willing to travel to client sites as needed.

Key Responsibilities

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.
• Participate in a one-week on-call rotation approximately every 6-8 weeks.

Skills, Knowledge & Expertise

• Experience supporting Windows 10/11
• Experience supporting Apple macOS
• Familiarity with Windows Server 2016/2019/2022 and Active Directory
• Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
• Familiarity with Microsoft 365 and Google Workspace (G Suite)
• Familiarity with 'smart' devices such as phones, tablets, etc.
• Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
• Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
• Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)

Job Benefits

• Medical, dental and vision benefits
• 401K plan + company matching
• Stipend for weekly lunch
• Free snacks at the Presidio office
• Unlimited Permissive PTO
• Additional incentive for successful completion of on-call week