IT Help Desk Associate I - Kickstart Your Support Career

Tidewater Physicians Multispecialty Group P C; Newport News (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Help Desk Specialist I in Newport News, VA to deliver first-line IT support for users, manage email and Help Desk tools, and ensure timely resolution of incidents. The role involves hands-on hardware/software support and some local travel.

Qualifications include a High School Diploma or GED with 6–12 months of related experience, plus familiarity with Windows OS and PC/printer support.

Qualifications

• High School Diploma or GED required with 6–12 months related IT help desk experience.
• Experience/training in Windows OS and PC/printer support preferred.
• Familiarity with Active Directory, Exchange, Citrix, and Windows Server a plus.

Responsibilities

• Provide first-line support to all users for IT inquiries and incidents.
• Maintain and support email, security, and Help Desk software.
• Respond to support calls and tickets with timely status updates to users.
• Set up, document, troubleshoot, and repair computer systems and peripherals.
• Travel locally to support offices as needed.

Skills

First-line support

Customer service

Problem solving

Communication

Team player

Time management

Education

High School Diploma/GED

6–12 months related experience/training

Tools

Active Directory

Windows Server

Citrix

Exchange

Job description

Tidewater Physicians Multispecialty Group P C is seeking a Help Desk Specialist I in Newport News, VA to deliver first-line IT support for users, manage email and Help Desk tools, and ensure timely resolution of incidents. The role involves hands-on hardware/software support and some local travel.

Qualifications include a High School Diploma or GED with 6–12 months of related experience, plus familiarity with Windows OS and PC/printer support.