Junior IT Support Specialist – Desktop & Security

Phoenix Group of Virginia, Inc.; Newport News (VA); On-site; USD 42,000 - 84,000; Full time

Job summary

Phoenix Group of Virginia, Inc. is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News.

You will provide desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Qualifications

• Associate’s or Bachelor’s degree in IT/CS or equivalent hands-on experience.
• Basic knowledge of Windows OS, Microsoft 365, and common productivity apps.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Strong customer service orientation and communication skills.
• Organized and detail-oriented with ability to manage multiple open support requests.

Responsibilities

• Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
• Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
• Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
• Assist with administration of network accounts, file permissions, and shared drives.
• Maintain accurate IT asset inventory and equipment tracking records.
• Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
• Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
• Assist with documentation of IT procedures, configurations, and support logs.
• Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Skills

Customer service

Communication

Organization

Teamwork

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

Active Directory

Group Policy

Remote management tools

CAC environments

Job description

Phoenix Group of Virginia, Inc. is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News.

You will provide desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.