IT Help Desk Associate — Growth & Flexible Shifts

Colonial Group; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur is seeking an Information Systems Help Desk Associate to provide end-user IT support for all company systems. You will be the primary contact for problems and requests, and you will track requests using our help desk software while resolving issues on-site in Davenport, IA.

Responsibilities include solving issues with PCs, OS, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs, placing vendor service calls, and maintaining phone configurations.

Qualifications

• Provides end-user IT support for all company systems.
• Uses help desk software to track requests and resolutions.
• Works on-site in Davenport, IA with day/evening/weekend shifts.

Responsibilities

• Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs.
• Utilize the help desk software to diligently track all requests.
• Place service calls with appropriate vendors.
• Maintain phone system and voicemail configurations for the company.
• Create and run special request queries.
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA.

Skills

End user support

Customer service

Communication

Problem solving

Tools

PCs

Operating systems

POS terminals

Telephones

Pagers

Printers

Thin clients

CRTs

Job description

Von Maur is seeking an Information Systems Help Desk Associate to provide end-user IT support for all company systems. You will be the primary contact for problems and requests, and you will track requests using our help desk software while resolving issues on-site in Davenport, IA.

Responsibilities include solving issues with PCs, OS, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs, placing vendor service calls, and maintaining phone configurations.