POS Support Specialist

Hyvee.io; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee's Grimes Technology & Innovation Center seeks a Support Services Specialist to provide first‑tier IT support across store and corporate environments, including desktops, printers, and network services. You will work with third‑party applications and enterprise systems, delivering timely resolutions and clear documentation.

The role emphasizes fast problem solving, customer service, and the ability to link technology to business outcomes in a busy retail and office setting.

Qualifications

• High School diploma or equivalent; one year of IT support experience preferred.
• Experience providing first‑line troubleshooting in enterprise environments.

Responsibilities

• Provides high‑level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyzes, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Skills

Customer support

Problem solving

Team player

Education

High School diploma or equivalent

Associate's degree in IT

Tools

Active Directory

Printers

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy‑Vee's Retail and Corporate Office facilities including: All Retail Stores, Clinics, C‑Stores, as well as Corporate, Hy‑Vee Construction and Midwest Heritage Bank offices. Some of the major solutions include: POS register systems, McKesson Rx systems, EFT, Retail Product Management functions, peripheral devices and a variety of software used in our overall operations.

This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third‑party applications and platforms that help Hy‑Vee achieve long‑term business initiatives. The emphasis on this opening will focus on 1st tier troubleshooting of our enterprise systems. The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real‑world business challenges.

Responsibilities

• Provides high‑level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyzes, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Education and Experience

• High School or equivalent; One year or more of additional schooling with emphasis in computers is beneficial.
• Over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to physically perform light work: exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision.
• Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, grasping, talking, and hearing

Working Conditions

• The duties for this position are normally conducted in an office environment. There is frequent pressure to meet deadlines and handle multiple projects in a day. There is also exposure to hazards from moving equipment and electrical shock.

Equipment Used to Perform Job

Standard tools and equipment required to support software and hardware platforms on corporate and/or warehouse systems.

Confidentiality

Has access to confidential information within Active Directory, File Directory structure, E‑Mail messages, and other data related to operations.

Contacts

Has daily contact with office/warehouse personnel