Customer Experience Desk Associate

Von Maur; Moline (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Health benefits

401(k) plan

No holiday hours

Promote from within

Job summary

Von Maur in Moline, IL is seeking a Service Desk Associate to keep the store connected as a reliable information hub and support resource. You will engage customers warmly and handle diverse service tasks across departments.

Responsibilities include greeting customers, answering phones, assisting with charge accounts, packing online orders for shipment, handling cash operations, keeping the department tidy, and being available for day, evening, and weekend shifts.

Qualifications

• Excellent customer service and communication skills
• Friendly and professional demeanor
• Ability to multitask in a fast-paced environment
• Basic math and cash handling skills

Responsibilities

• Greet customers and provide friendly service
• Answer a multi-line telephone and direct customers
• Assist customers with charge accounts and payments
• Prepare, box, and wrap purchases and online orders for shipment
• Perform cash handling and bank deposit preparation
• Maintain a clean and organized department
• Be available for day, evening, and weekend shifts

Job description

Von Maur in Moline, IL is seeking a Service Desk Associate to keep the store connected as a reliable information hub and support resource. You will engage customers warmly and handle diverse service tasks across departments.

Responsibilities include greeting customers, answering phones, assisting with charge accounts, packing online orders for shipment, handling cash operations, keeping the department tidy, and being available for day, evening, and weekend shifts.