Guest Experience Specialist — Service Desk & Payments

Von Maur, Inc.; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, handle in-store and online orders, and assist with cash handling.

This on-site role requires friendliness, reliability, and flexibility to work day, evening, and weekend shifts, with opportunities for growth within the company.

Qualifications

• Strong customer service and communication skills.
• Ability to answer a multiline telephone and direct customers.
• Experience with cash handling and deposits.
• Willingness to work day, evening, and weekend shifts.

Responsibilities

• Own the customer experience by greeting customers warmly and thanking every guest.
• Answer a multiline telephone and direct customers to the right area.
• Provide customer charge account services, including opening accounts and accepting payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Calculate service counter and store cash work; prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Phone etiquette

Cash handling

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, handle in-store and online orders, and assist with cash handling.

This on-site role requires friendliness, reliability, and flexibility to work day, evening, and weekend shifts, with opportunities for growth within the company.