POS Support Specialist

Hy-Vee, Inc.; Grimes (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. in Grimes, IA is seeking a Support Services Specialist for the Technology & Innovation Center. The role focuses on first-tier troubleshooting of enterprise systems, supporting software and hardware across retail stores and corporate facilities.

The ideal candidate will have strong problem-solving skills, a customer-service mindset, and the ability to operate in a fast-paced environment with occasional on-site work and after-hours pager support as scheduled.

Qualifications

• High School or equivalent; one year or more of additional schooling with emphasis in computers is beneficial.
• Over six months up to one year of similar or related work experience.
• Excellent problem solving skills and ability to connect technology to business challenges.

Responsibilities

• Provides high-level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyzes, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Skills

Customer support

Problem solving

Communication skills

Education

High School or equivalent

Computer-related coursework

Job description

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee’s Retail and Corporate Office facilities including: All Retail Stores, Clinics, C-Stores, as well as Corporate, Hy-Vee Construction and Midwest Heritage Bank offices. Some of the major solutions include: POS register systems, McKesson Rx systems, EFT, Retail Product Management functions, peripheral devices and a variety of software used in our overall operations.

This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third-party applications and platforms that help Hy-Vee achieve long-term business initiatives.The emphasis on this opening will focus on 1st tier troubleshooting of our enterprise systems. The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real-world business challenges.

Responsibilities

• Provides high-level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyzes, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Education and Experience:

High School or equivalent; One year or more of additional schooling with emphasis in computers is beneficial.

Over six months up to one year of similar or related work experience.

Physical Requirements:

• Must be able to physically perform light work: exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision.
• Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, grasping, talking, and hearing

Working Conditions:

The duties for this position are normally conducted in an office environment. There is frequent pressure to meet deadlines and handle multiple projects in a day. There is also exposure to hazards from moving equipment and electrical shock.

Equipment Used to Perform Job:

Standard tools and equipment required to support software and hardware platforms on corporate and/or warehouse systems.

Confidentiality:

Has access to confidential information within Active Directory, File Directory structure, E-Mail messages, and other data related to operations.

Contacts:

Has daily contact with office/warehouse personnel

Employment is contingent upon the successful completion of a pre employment drug screen.