POS Support Specialist

Hy-Vee Inc; West Des Moines (IA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hy-Vee Inc. is hiring a Support Services Specialist for the Information Technology Department based at the Technology & Innovation Center in Grimes, IA.

The role focuses on 1st tier troubleshooting of enterprise systems across Hy-Vee stores and corporate facilities. You will provide high-level support for computers, printers and applications, document issues, escalate as needed, and participate in occasional onsite visits.

Qualifications

• High School diploma or equivalent required.
• One year or more schooling with emphasis in computers is beneficial.
• Over six months up to one year of related work experience.

Responsibilities

• Provides high-level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyses, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Skills

Troubleshooting

Customer support

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

McKesson Rx

EFT systems

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee's Retail and Corporate Office facilities including: All Retail Stores, Clinics, C-Stores, as well as Corporate, Hy-Vee Construction and Midwest Heritage Bank offices. Some of the major solutions include: POS register systems, McKesson Rx systems, EFT, Retail Product Management functions, peripheral devices and a variety of software used in our overall operations.

This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third-party applications and platforms that help Hy-Vee achieve long-term business initiatives. The emphasis on this opening will focus on 1st tier troubleshooting of our enterprise systems. The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real-world business challenges.

Responsibilities

• Provides high-level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyzes, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Education and Experience

High School or equivalent; One year or more of additional schooling with emphasis in computers is beneficial. Over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform light work: exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision. Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, grasping, talking, and hearing.

Working Conditions

The duties for this position are normally conducted in an office environment. There is frequent pressure to meet deadlines and handle multiple projects in a day. There is also exposure to hazards from moving equipment and electrical shock.

Equipment Used to Perform Job

Standard tools and equipment required to support software and hardware platforms on corporate and/or warehouse systems.

Confidentiality

Has access to confidential information within Active Directory, File Directory structure, E-Mail messages, and other data related to operations.

Contacts

Has daily contact with office/warehouse personnel.

Employment Conditions

Employment is contingent upon the successful completion of a pre employment drug screen.