IT HELP DESK ASSOCIATE

Colonial Group; Davenport (IA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Résumé du poste

Von Maur is seeking an Information Systems Help Desk Associate to provide end-user IT support for all company systems. You will be the primary contact for problems and requests, and you will track requests using our help desk software while resolving issues on-site in Davenport, IA.

Responsibilities include solving issues with PCs, OS, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs, placing vendor service calls, and maintaining phone configurations.

Qualifications

• Provides end-user IT support for all company systems.
• Uses help desk software to track requests and resolutions.
• Works on-site in Davenport, IA with day/evening/weekend shifts.

Responsabilités

• Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs.
• Utilize the help desk software to diligently track all requests.
• Place service calls with appropriate vendors.
• Maintain phone system and voicemail configurations for the company.
• Create and run special request queries.
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA.

Connaissances

End user support

Customer service

Communication

Problem solving

Outils

PCs

Operating systems

POS terminals

Telephones

Pagers

Printers

Thin clients

CRTs

Description du poste

As an Information Systems Help Desk Associate, you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point of contact for problems and requests companywide.

WHAT YOU’LL DO:

• Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs
• Utilize the help desk software to diligently track all requests
• Place service calls with appropriate vendors
• Maintain phone system and voicemail configurations for the company
• Creates and runs special request queries
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA

WHAT YOU CAN EXPECT:

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.