Onsite IT Help Desk Specialist - End-User Support

Von Maur, Inc.; Davenport (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking an Information Systems Help Desk Associate to provide end user support for all Von Maur and Dry Goods systems.

You will be the primary contact for problems and requests companywide, ensuring timely resolutions and high customer service standards. You’ll tackle issues across PCs, operating systems, software, POS terminals, telephones, pagers, printers, and CRTs, using the help desk system to track requests, place vendor calls, and maintain phone configurations.

Qualifications

• End user support for all Von Maur and Dry Goods systems.
• Primary point of contact for problems and requests companywide.
• Ability to work day, evening and weekend shifts.

Responsibilities

• Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients and CRTs.
• Utilize the help desk software to diligently track all requests.
• Place service calls with appropriate vendors.
• Maintain phone system and voicemail configurations for the company.
• Creates and runs special request queries.
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA.

Job description

Von Maur, Inc. is seeking an Information Systems Help Desk Associate to provide end user support for all Von Maur and Dry Goods systems.

You will be the primary contact for problems and requests companywide, ensuring timely resolutions and high customer service standards. You’ll tackle issues across PCs, operating systems, software, POS terminals, telephones, pagers, printers, and CRTs, using the help desk system to track requests, place vendor calls, and maintain phone configurations.