Student Tech Assistant (IT)

Westminster College; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Westminster College invites student technicians to join the campus Help Desk, assisting with emails, calls, and in-person visits. The role supports students, faculty, staff, and visitors across hardware and software issues.

Candidates should be currently enrolled Westminster College students, able to work independently, and maintain professional communication. Prior technology experience is preferred but not required; training provided on campus.

Qualifications

• Must be respectful, dependable, honest, and discreet.
• Must have a high degree of personal integrity.
• Must be comfortable as an independent learner.
• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.
• Must have accurate spelling and grammar, and the ability to communicate well in written form.

Responsibilities

• Provide technical assistance to students, faculty, staff, and visitors.
• Answer department phones promptly in a professional manner and greet in-person patrons.
• Sort and maintain service request tickets.
• Troubleshoot hardware and software issues on a variety of computer systems.
• Assist connecting devices to the campus network.
• Provide password and login assistance for users.
• Provide assistance with computers, copiers, podiums, and other resources and devices.
• Stock campus printers with paper and toner and troubleshoot issues.
• Other miscellaneous technology-related tasks.
• Technicians perform hard drive replacements, software installations, upgrades, and much more.
• Technicians may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.
• Other duties assigned.

Skills

Respectful

Dependable

Honest

Discrete

Independent learner

Clear phone communication

Written communication

Accurate spelling and grammar

Job description

Student Technicians help keep campus technology running smoothly and efficiently. Running the Help Desk involves a team of student technicians to field emails, phone calls, and in-person visits, answering questions on all matter of technologies. Previous technology experience is preferred, but not required.

Duties & Responsibilities:

• Provide technical assistance to students, faculty, staff, and visitors.
• Answer department phones promptly in a professional manner and greet in-person patrons.
• Sort and maintain service request tickets.
• Troubleshoot hardware and software issues on a variety of computer systems.
• Assist connecting devices to the campus network.
• Provide password and login assistance for users.
• Provide assistance with computers, copiers, podiums, and other resources and devices.
• Stock campus printers with paper and toner and troubleshoot issues.
• Other miscellaneous technology-related tasks.
• Technicians perform hard drive replacements, software installations, upgrades, and much more.
• Technicians may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.
• Other duties assigned.

***PLEASE NOTE THIS IS ONLY FOR ACTIVE WESTMINSTER COLLEGE STUDENTS WHO ARE CURRENTLY ENROLLED.

Requirements

• Must be respectful, dependable, honest, and discreet.
• Must have a high degree of personal integrity.
• Must be comfortable as an independent learner.
• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.
• Must have accurate spelling and grammar, and the ability to communicate well in written form.

This position is open only to active, currently enrolled Westminster College students.