Information Technology Assistant (Level I) (Student Assistant)

Coastal Carolina University; Conway (SC); On-site; USD 13,776 - 20,664; Part time

Job summary

Coastal Carolina University is looking for an Information Technology Assistant (Student Assistant) to support students and faculty in addressing software and technology-related inquiries. Responsibilities include troubleshooting hardware and software issues, maintaining a clean computer lab environment, and assisting users with various applications. This student position requires excellent customer service skills and the ability to navigate university resources. The role offers flexible hours, making it suitable for schedule adjustment around classes.

Qualifications

• Must be a currently enrolled CCU student.
• Knowledge of university web resources, basic computer hardware and software troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Support students with software and technology inquiries.
• Troubleshoot issues via phone or in person.
• Operate and maintain computers in a lab setting.
• Assist users with printing and maintain lab equipment.

Skills

Customer service

Troubleshooting

Communication

Microsoft Office (Word, Excel, PowerPoint)

Problem-solving

Education

Currently enrolled CCU student

Tools

CCUprint

Moodle

Job description

Overview

Internal Title: Information Technology Assistant (Level I) (Student Assistant)

Department: Information Technology Services

Position Type: STUD - Student Position

Basis: N/A - Student Position

Hours per week: 20 hours per week

Normal work hours: Varies

FLSA: Determined by Position

Job Details: Support students, faculty, staff, and other constituents by addressing software and technology-related inquiries in Student Computing Services while delivering excellent customer service. This includes troubleshooting issues and answering questions via phone or in person. Report any hardware problems to Information Technology Services staff supervisors promptly. Operate and maintain computers and data processing equipment as needed. Work in a computer lab setting, ensuring a clean and organized environment. This involves tasks such as assisting users with printing and maintaining lab equipment. Offer general assistance with various applications and programs, including but not limited to, Word, Excel, PowerPoint, Adobe, Moodle, email, internet browsers, and Self-Service. Troubleshoot and assist with the operation of lab equipment, such as printers, scanners, and CCUPrint stations. Tasks include those mentioned above but are not limited to these; perform any other duties assigned by supervisors as necessary. For more information regarding this position, please contact: Patrick Karetas at 843-234-3422 or by email at [e-mail]

Responsibilities

• Support students, faculty, staff, and other constituents by addressing software and technology-related inquiries in Student Computing Services while delivering customer service.
• Troubleshoot issues and answer questions via phone or in person.
• Report hardware problems to Information Technology Services staff supervisors promptly.
• Operate and maintain computers and data processing equipment as needed.
• Work in a computer lab setting, ensuring a clean and organized environment.
• Assist users with printing and maintaining lab equipment.
• Offer general assistance with applications and programs (Word, Excel, PowerPoint, Adobe, Moodle, email, browsers, Self-Service).
• Troubleshoot and assist with operation of lab equipment (printers, scanners, CCUPrint stations).
• Perform other duties as assigned by supervisors.

Required Qualifications

• Must be a currently enrolled CCU student.
• Knowledge of university web resources, including student CCUprint, Self-Service, Moodle, Email, etc., and how to navigate and troubleshoot basic/beginner computer hardware and software issues.
• Knowledge of application programs, such as Microsoft Word, Excel, PowerPoint, and others.
• Excellent customer service and the ability to interact with constituents.
• Self-motivated, productive, respectful, responsible, dependable and organized.
• Good interpersonal and communication skills.
• Ability to quickly learn new ideas and technology and possess problem-solving skills.

Posting Number: Stu00374P

Number of Vacancies: 1

Desired Start Date: 05/11/2026

Job Open Date: 04/28/2026

Open Until Filled: Yes

Quicklink for Posting: https://jobs.coastal.edu/postings/121612