Technology Assistant (Student Employee)

Carroll Community College Foundation; Indiana (PA); On-site; USD 17,908 - 23,419; Part time

Job summary

Carroll Community College is seeking a student employee in Information Technology to support the Enterprise Service Desk and Student Help Desk.

Responsibilities include troubleshooting hardware and software, assisting faculty, staff and students, and helping with events and lab setups, using Microsoft 365 and KACE ticketing.

Flexible hours during summer and academic terms; ability to move up to 25 pounds; strong communication and teamwork required.

Qualifications

• Must have high school diploma.
• Good communications and people skills.
• Able to handle stressful situations with patience.
• Strong time management and work ethic.
• Technology background and/or willingness to learn.
• Able to move at least 25 pounds.
• Positive, cooperative, and supportive.

Responsibilities

• Troubleshoot and repair computers, laptops, tablets, printers and other tech.
• Assist and advise faculty and staff with technical questions at the Enterprise Service Desk.
• Assist and advise students with technical questions at the Student Help Desk.
• Provide support for college events and external organizations using college facilities.
• Assist with printing posters, banners, and CD/DVD duplications.
• Assist with preventative maintenance in network closets across the campus.
• Assist with technology repairs, setups, and installations in labs and classrooms.
• Use Microsoft 365 tools (Word, Excel, PowerPoint, Teams).
• Use KACE ticketing software to track work requests.
• Perform other duties as assigned.

Skills

Strong communication

Time management

Patience under pressure

Technical background

Lift 25 pounds

Education

High school diploma

Job description

Category

Student Employee

Application Deadline

Ongoing Pool

Department

Information Technology

Contact

Student Employment - [e-mail]

Salary

The hourly rate of pay for this student employment position is $15.00 per hour.

Description

• Troubleshoot and repair computer, laptops, tablets, printers, and other technologies.
• Assist and advise faculty and staff with technical questions and problems over the phone, in person or remotely as part of the Enterprise Service Desk.
• Assist and advise students with technical questions and problems over the phone, in person or remotely as part of the Student Help Desk.
• Provide customer support and technical assistance for various college events which may include working with outside organizations utilizing college facilities.
• Assist with printing posters, banners, and CD/DVD duplications.
• Assist with preventative maintenance in network closets throughout the college.
• Assist with technology repairs, technology setups, hardware and software installations and configurations in labs, classrooms, and offices.
• Use Microsoft 365 tools including but not limited to Word, Excel, PowerPoint, and Teams.
• Use KACE ticketing software to track work and project requests.
• Performs other duties as assigned.

Job Requirements

Required Skills And Qualifications

• Must have high school diploma
• Possess good communications and people skills
• Be able to handle stressful situations with patience
• Possess good time management skills and good work ethic
• Must have technology background and/or have an interest in learning new technology skills
• Be able to move at least 25 pounds
• Must be positive, cooperative, and supportive.

Preferred Skills And Qualifications

None

HOURS NEEDED

Position starts in Summer after Spring term. Variable depending on need. May include some Saturdays and evenings.

Directions to Apply

• Candidates must complete Carroll’s online application to be considered.
• Complete the Student Employment Application.
• Indicate the department(s) for which you are applying. Only one application is needed.
• Complete the FAFSA for Federal Work Study Positions
• Be registered for at least six credits with a 2.0 GPA
• If eligible, your application will be forwarded to supervisors with open positions
• The application will be held for one year, July 1 to June 30.

What to Expect

• Interview with the hiring supervisor for the position of interest.
• If selected, you and your supervisor must complete all federal, state and college forms. This document is obtained from your supervisor or the Human Resources webpage.
• Complete and submit all federal, state, and college employment forms. The I-9 is submitted to your supervisor and the other forms are submitted to [e-mail]
• Create a work schedule with your supervisor that does not conflict with your class schedule.
• When all forms are turned in you and your supervisor will be notified so a start date can be established.

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an equal opportunity employer.