Tech Support Student Assistant: Helpdesk & Hardware

100 Miami University; United States; On-site; USD 16,531 - 20,664; Part time

Job summary

100 Miami University is seeking a Tech Support Student Assistant to serve as the first point of contact for customers at the Tech Support Lounge. Responsibilities include greeting customers, diagnosing technical issues, and providing support for technology-related problems. The ideal candidate should have basic knowledge of IT, excellent communication skills, and a strong desire to assist others.

This position offers a unique opportunity to gain experience in IT services while ensuring high customer satisfaction through effective service delivery.

Qualifications

• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Customer service experience or a strong desire to help others.

Responsibilities

• Greet customers promptly at the Tech Support Lounge.
• Conduct assessments of customer-reported technical issues.
• Perform troubleshooting for hardware and software problems.
• Assist with loaner computer program requests.

Skills

Basic knowledge of computer hardware and software

Strong problem-solving skills

Excellent communication skills

Customer service experience

Ability to work independently and in a team

Job description

100 Miami University is seeking a Tech Support Student Assistant to serve as the first point of contact for customers at the Tech Support Lounge. Responsibilities include greeting customers, diagnosing technical issues, and providing support for technology-related problems. The ideal candidate should have basic knowledge of IT, excellent communication skills, and a strong desire to assist others.

This position offers a unique opportunity to gain experience in IT services while ensuring high customer satisfaction through effective service delivery.