Student Worker - Help Desk Support

Victoria College; Town of Texas (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Victoria College’s Technology Services Department is seeking two part-time Student Workers for Fall 2026 to support the Help Desk team. You will handle customer inquiries, assist with phones and equipment logistics, and aid in troubleshooting for campus computing.

The role requires enrolling in 6+ credits in Fall/Spring (3 in summer), maintaining a 2.0 GPA, and presenting a professional image with strong communication skills.

Qualifications

• Enrollment in minimum 6 credit hours Fall and Spring; 3 credit hours in summer.
• Maintain at least a 2.0 GPA, including developmental courses.
• Strong communication and excellent telephone/interpersonal skills.

Responsibilities

• Provide excellent customer service to students, faculty and staff.
• Assist with office duties: answer phones, transfer calls, deliver equipment, stock printers.
• Assist in troubleshooting tech issues via phone or walk-ins.
• Track equipment check-in/out and report usage information.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Ethics awareness

Job description

The Technology Services Department is recruiting for two part time Student Workers for the Fall 2026 semester. This position works to logistically support the Help Desk Coordinator and Help Desk Support Specialist. Help Desk Student Worker assists in providing technical support for academic and administrative computing along with assisting Technology Services Help Desk.

1. Provides excellent customer service to Victoria College students, faculty and staff.
2. Assist with performing office duties such as answering phones, transferring calls, picking up and delivering equipment, stocking paper in campus computer lab printers.
3. Assists in providing troubleshooting assistance to faculty, students and staff regarding various technology related problems via phone or walk-ins.
4. Assists in tracking department technology equipment (laptops, hotspots) by checking them in and out and assists in reporting information pertaining to their use.
5. Other duties as assigned.

• Enrollment in minimum of 6 credit hours in the Fall and Spring semester and 3 credit hours in the summer. To continue employment during the summer session, you must be enrolled in the interim or summer 1 session.
• Must maintain at least a 2.0 cumulative grade point average (GPA), including developmental courses.
• Strong communication and excellent telephone and interpersonal skills a must
• Ability to understand and apply ethical standards, policy, and procedures
• Ability to safeguard confidential information from intentional or unintentional disclosure
• Willingness to project a professional image

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand and walk. The employee must frequently lift and/or move up to 15 pounds while loading office supplies and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.