IT Help Desk Analyst - Windows, macOS & 365, Columbia MO

Mobility Global Inc.; Columbia Township (MO); Vor Ort; USD 59.000 - 89.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health benefits

Retirement plan

Zusammenfassung

Mobility Global Inc. is hiring a Service Desk Analyst in Missouri. The role provides first-line support for hardware and software issues, configuring PCs, laptops, VMs, and mobile devices while following Mobility Global processes.

You will respond to inquiries via phone, ticketing system, in-person visits, chat, and email, and deploy software packages to workstations. Requirements include 1–3 years of help desk experience or relevant IT training, knowledge of Windows 11, macOS, iOS, and

Qualifikationen

• 1-3 years of help desk experience or technical training.
• IT certifications or an Associate's Degree in Information Systems is preferred.
• Strong knowledge of Windows 11, macOS, and iOS.
• Proficient with Microsoft 365 / Office 365.
• Ability to travel for off-site meetings and lift up to 60 lbs.
• Role requires 5 days per week in the Columbia, MO office.

Aufgaben

• Provide accurate and creative solutions to user hardware and software issues to maintain productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices following Mobility Global processes.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries via phone, ticketing system, in-person visits, chat, and email.
• Build, test, and deploy software packages to workstations and laptops.
• Acquire and maintain current knowledge of product offerings and support policies.

Kenntnisse

Customer service

Communication

Multitasking

Detail-oriented

Ausbildung

Associate degree in Information Systems

Tools

CompTIA A+

Apple Certified

Microsoft Certifications

Jobbeschreibung

Mobility Global Inc. is hiring a Service Desk Analyst in Missouri. The role provides first-line support for hardware and software issues, configuring PCs, laptops, VMs, and mobile devices while following Mobility Global processes.

You will respond to inquiries via phone, ticketing system, in-person visits, chat, and email, and deploy software packages to workstations. Requirements include 1–3 years of help desk experience or relevant IT training, knowledge of Windows 11, macOS, iOS, and