Onsite Service Desk Analyst — Windows & 365 Expert

Focus Partners Wealth; St. Louis (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Job summary

Focus Partners Wealth is seeking a Service Desk Analyst to provide first- and second-line IT support onsite in St. Louis. You will handle Windows/macOS, Microsoft 365, and enterprise applications, manage tickets in ServiceNow, and maintain ownership through resolution.

Participation in after-hours on-call rotations is required. The role emphasizes professional, executive-level customer service with clear documentation, knowledge sharing, and adherence to security standards.

Qualifications

• 2–4 years of IT support experience or equivalent.
• Experience with Windows and/or macOS, Microsoft 365, and enterprise endpoint troubleshooting.
• Experience supporting remote users, PC hardware, mobile devices, and network printing.
• Strong troubleshooting, organization, and written and verbal communication skills.
• Customer-focused approach and accountability for assigned work.

Responsibilities

• Resolve incidents and requests involving Windows/macOS, M365, and enterprise apps.
• Manage tickets in ServiceNow with proper ownership and documentation.
• Prioritize for first-contact resolution and escalate as needed.
• Update tickets daily with progress, blockers, and next steps; document communications and resolutions.
• Follow procedures for pending tickets, follow-up, closure, and major incidents.

Skills

IT support

Customer service

Troubleshooting

End-user support

Remote support

Education

IT-related certification

Tools

ServiceNow

ITSM

CompTIA A+

Microsoft 365 Fundamentals

Microsoft Endpoint Manager

Job description

Focus Partners Wealth is seeking a Service Desk Analyst to provide first- and second-line IT support onsite in St. Louis. You will handle Windows/macOS, Microsoft 365, and enterprise applications, manage tickets in ServiceNow, and maintain ownership through resolution.

Participation in after-hours on-call rotations is required. The role emphasizes professional, executive-level customer service with clear documentation, knowledge sharing, and adherence to security standards.