Help Desk Analyst

Envision; Missouri; On-site; USD 45,000 - 55,000; Full time

Job summary

A leading IT service provider is seeking a Junior Help Desk Analyst in the St. Louis, MO area. The ideal candidate will have at least 1 year of help desk experience, strong knowledge of Microsoft 365, and excellent customer service skills. Responsibilities include providing Level 1 technical support, troubleshooting hardware and software issues, and assisting with IT operations. A minimum of an Associate's Degree in computer technology or a related field is required. Candidates must work well in a team environment and be willing to participate in after-hours support.

Qualifications

• 1+ years of experience in a Helpdesk position troubleshooting Microsoft 365.
• Ability to learn and apply technical information in a fast-paced environment.
• Flexibility to accommodate helpdesk’s hours of operation.

Responsibilities

• Provide Level 1 technical support.
• Troubleshoot, analyze, and resolve various technical problems.
• Assist users with various firm application support systems.

Skills

Strong customer service and communication skills

Advanced knowledge in Microsoft Office 365

Knowledge of Android and iPhone device setup and troubleshooting

Intermediate knowledge of Windows 10 and Operating Systems

Working knowledge of Active Directory

Technical aptitude with strong PC literacy skills

Education

Associates Degree in computer technology or business related field

Tools

Microsoft 365

Active Directory

VMWare Horizon

Job description

We are seeking a Junior level Help Desk Analyst for our client in the St. Louis, MO area.

St. Louis, MO Candidates ONLY, No Exceptions.

US Citizens or Green Card Holders ONLY!!

No C2C

No Third Party Agencies

1+ years of experience in a Helpdesk position troubleshooting Microsoft 365 in a large legal/attorney office setting.

The Helpdesk Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations.

Requirements

• Provide Level 1 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, elevate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
• Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the company.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
• Participate in an on-call after hours schedule for emergency assistance when needed.

You should have:

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and Operating Systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem-solving skills and decision-making ability.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
• Strong enthusiasm and desire to learn.
• Work well in a team environment.
• At least one year experience in a Call Center/Helpdesk position.
• Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
• Preferred: A+ Certification
• Preferred: Certification as Microsoft Office Specialist