Tier 1 IT Helpdesk Specialist - Windows & macOS

Remote Jobs; Columbia Township (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Remote Jobs in Columbia, MO is seeking a hands-on Support Specialist to resolve hardware, software, and connectivity issues for store and home office staff. You will document work, escalate complex cases, and support onboarding of new staff.

The role requires basic networking knowledge, strong organization, and clear communication. Compensation is $22.00 per hour, with a standard business-hours schedule and after-hours support as needed.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of helpdesk, desktop support, or IT troubleshooting experience in a professional setting; entry-level candidates with strong foundational skills are encouraged to apply.
• Must be able to read, write, comprehend, and speak clearly in English.

Responsibilities

• Serve as first-line (Tier 1) support, responding to helpdesk tickets, phone calls, and emails from staff and resolving common issues on first contact.
• Diagnose and resolve hardware and software issues with Windows and macOS computers, laptops, mobile devices, printers, and peripherals.
• Install and configure standard software and Microsoft 365 applications.

Skills

Helpdesk

Windows 10/11

macOS

Microsoft 365

Networking basics

Education

High school diploma

IT degree preferred

Tools

Freshservice

VPN

Intune

PowerShell

Job description

Remote Jobs in Columbia, MO is seeking a hands-on Support Specialist to resolve hardware, software, and connectivity issues for store and home office staff. You will document work, escalate complex cases, and support onboarding of new staff.

The role requires basic networking knowledge, strong organization, and clear communication. Compensation is $22.00 per hour, with a standard business-hours schedule and after-hours support as needed.