IT Help Desk Analyst: Rapid End-User Tech Support

Kentucky River Medical Center; Jackson (KY); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Kentucky River Medical Center in Jackson, KY is seeking an IT Help Desk Technician to provide end-user support, diagnose issues, and resolve technical problems under supervision.

You will respond to calls, emails, and requests, document problems, and follow guidelines to ensure timely resolutions. A high school diploma is required, an associate's degree is preferred, and at least one year of related experience is expected.

Formación

• High School diploma or equivalent required.
• Associate's degree in a related area preferred.
• At least 1 year of related experience.
• Knowledge of commonly-used concepts, practices, and procedures in the field.

Responsabilidades

• Provides end-user support for a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors problems to ensure timely resolution.
• Works under immediate supervision and follows guidelines to perform job functions.

Conocimientos

Troubleshooting

Customer support

Documentation

IT concepts

Educación

High School diploma or equivalent

Associate's degree (preferred)

Descripción del empleo

Kentucky River Medical Center in Jackson, KY is seeking an IT Help Desk Technician to provide end-user support, diagnose issues, and resolve technical problems under supervision.

You will respond to calls, emails, and requests, document problems, and follow guidelines to ensure timely resolutions. A high school diploma is required, an associate's degree is preferred, and at least one year of related experience is expected.