IT Administrative Support Specialist

Kentucky Blood Center, Inc.; Lexington (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Kentucky Blood Center, Inc. in Lexington, KY is seeking an IT Administrative Support professional to assist with managing IT documents, provide first-level hardware and software user support, and handle routine administrative tasks within the IT department.

The role reports to the Vice President of Information Technology and requires accurate data entry, reporting, and collaboration across locations. Candidates should have at least one year in a related IT support role and a suitable education,

Qualifications

• Minimum of one year of experience in a related computer support role or comparable administrative position.
• College degree and/or certifications preferred; high school diploma with relevant experience acceptable.
• MS Office, Outlook, and Adobe proficiency; ability to learn other applications and blood banking software.

Responsibilities

• Assist with managing and controlling critical IT documents.
• Perform data entry and database maintenance tasks.
• Generate and distribute reports using various applications.
• Prepare documents for imaging and ensure proper retention and archival.
• Submit requests for retrieval of archived physical files.
• Assist with access management and new user setup.
• Administer assigned systems and provide internal training.
• Provide general PC and peripherals support.
• Serve as first contact for end-user PC hardware/software issues.
• Assess service tickets and triage requests to IT teams.
• Maintain knowledge of IT structure and workflows.
• Support departmental projects and maintenance tasks.
• Order and manage supply inventory for IT.
• Fulfills general IT admin responsibilities and other duties.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Time management

Education

College degree or certifications in computer hardware/software support

High school diploma or equivalent

Tools

MS Office

Outlook

Adobe

Document management software

Blood banking computer system

Job description

Kentucky Blood Center, Inc. in Lexington, KY is seeking an IT Administrative Support professional to assist with managing IT documents, provide first-level hardware and software user support, and handle routine administrative tasks within the IT department.

The role reports to the Vice President of Information Technology and requires accurate data entry, reporting, and collaboration across locations. Candidates should have at least one year in a related IT support role and a suitable education,