IT Help Desk Analyst - Full-time

Kentucky River Medical Center; Jackson (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Kentucky River Medical Center in Jackson, KY is seeking an IT Help Desk Technician to provide end-user support, diagnose issues, and resolve technical problems under supervision.

You will respond to calls, emails, and requests, document problems, and follow guidelines to ensure timely resolutions. A high school diploma is required, an associate's degree is preferred, and at least one year of related experience is expected.

Qualifications

• High School diploma or equivalent required.
• Associate's degree in a related area preferred.
• At least 1 year of related experience.
• Knowledge of commonly-used concepts, practices, and procedures in the field.

Responsibilities

• Provides end-user support for a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors problems to ensure timely resolution.
• Works under immediate supervision and follows guidelines to perform job functions.

Skills

Troubleshooting

Customer support

Documentation

IT concepts

Education

High School diploma or equivalent

Associate's degree (preferred)

Job description

Kentucky River Medical Center
Jackson, KY 41339, USA

Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or equivalent. Associate's degree in a related area preferred. At least 1 year of previous experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Equal Opportunity Employer
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