Service Desk Specialist: Fast IT Support

West Tennessee Healthcare; Jackson (TN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

West Tennessee Healthcare in Jackson, TN seeks a Help Desk Agent to provide end-user support for computer systems, hardware, and software. You will analyze issues, log requests, and resolve problems or escalate to second-tier support as needed, with an emphasis on clear, user-friendly communication.

The role involves handling calls and emails, performing routine maintenance, and supporting onboarding of new users.

Qualifikationen

• Associate’s degree or Vocational/Technical School certification is required.
• 0–3 years of experience in the field or related area.
• Experience with end-user support and basic hardware/software troubleshooting.

Aufgaben

• Analyze, classify, and log all requests in the Help Desk software.
• Track and monitor the problem to ensure a timely resolution.
• Assist with onboarding of new users and basic hardware repair.
• Provide user-friendly instructions and escalate when needed.

Kenntnisse

Customer service

Communication

Problem solving

Ausbildung

Associate’s degree or Vocational/Technical School certification

Tools

Help Desk Software

Jobbeschreibung

West Tennessee Healthcare in Jackson, TN seeks a Help Desk Agent to provide end-user support for computer systems, hardware, and software. You will analyze issues, log requests, and resolve problems or escalate to second-tier support as needed, with an emphasis on clear, user-friendly communication.

The role involves handling calls and emails, performing routine maintenance, and supporting onboarding of new users.