IT Help Desk Analyst - End-User Support Specialist

Kentucky River; Jackson (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Kentucky River Medical Center in Jackson, KY provides level 1 technical support to end users, identifying and resolving a variety of issues. The role responds to calls and emails, documents problems, and tracks resolution under supervision.

Candidates should have a high school diploma and at least 1 year in the field; an associate's degree is preferred. Knowledge of standard concepts and procedures used in information technology support is expected, with a focus on timely, effective problem

Qualifications

• High School diploma or equivalent.
• Associate's degree in a related area preferred.
• At least 1 year of previous experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Works under immediate supervision.
• Typically reports to a supervisor or manager.

Education

High School diploma or equivalent

Associate's degree in related area (preferred)

Job description

Kentucky River Medical Center in Jackson, KY provides level 1 technical support to end users, identifying and resolving a variety of issues. The role responds to calls and emails, documents problems, and tracks resolution under supervision.

Candidates should have a high school diploma and at least 1 year in the field; an associate's degree is preferred. Knowledge of standard concepts and procedures used in information technology support is expected, with a focus on timely, effective problem