IT Help Desk Technician - Fast-Paced User Support

Jrk-Property-Holdings; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Enrollment after 60 days

Vacation: 80 hours in first year

Paid Holidays

Job summary

JRK Property Holdings is seeking a Help Desk Technician to provide technical support to internal users. The role focuses on troubleshooting hardware/software, installing and maintaining IT assets, and escalating issues as needed.

You will work closely with the IT team to ensure smooth operation of systems. Requirements include a High School Degree (associates or bachelor's preferred), experience in a similar role, and familiarity with Windows/Mac OS.

Qualifications

• A High School Degree is required; an associate or bachelor’s degree in relevant areas is highly preferred.
• Proven experience as a Help Desk Technician or similar role.
• Proficiency in Windows and Mac operating systems.
• Basic understanding of networking concepts.
• Excellent problem-solving and communication skills.
• Customer-oriented approach.

Responsibilities

• Provide technical support to internal users and respond to help desk tickets.
• Troubleshoot hardware and software issues and escalate when needed.
• Install, configure, and maintain hardware and software components.
• Collaborate with the IT team to ensure system stability.

Skills

Verbal & written communication

Problem-solving

Customer service

Fast-paced environment

Organizational skills

Education

High School Degree

Associate or Bachelor's degree in relevant areas

Tools

Microsoft Office Suite

Windows & macOS

Job description

JRK Property Holdings is seeking a Help Desk Technician to provide technical support to internal users. The role focuses on troubleshooting hardware/software, installing and maintaining IT assets, and escalating issues as needed.

You will work closely with the IT team to ensure smooth operation of systems. Requirements include a High School Degree (associates or bachelor's preferred), experience in a similar role, and familiarity with Windows/Mac OS.