IT Help Desk Analyst - Full-time

Kentucky River; Jackson (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Kentucky River Medical Center in Jackson, KY provides level 1 technical support to end users, identifying and resolving a variety of issues. The role responds to calls and emails, documents problems, and tracks resolution under supervision.

Candidates should have a high school diploma and at least 1 year in the field; an associate's degree is preferred. Knowledge of standard concepts and procedures used in information technology support is expected, with a focus on timely, effective problem

Qualifications

• High School diploma or equivalent.
• Associate's degree in a related area preferred.
• At least 1 year of previous experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Works under immediate supervision.
• Typically reports to a supervisor or manager.

Education

High School diploma or equivalent

Associate's degree in related area (preferred)

Job description

Kentucky River Medical Center
Jackson, KY 41339, USA

Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or equivalent. Associate's degree in a related area preferred. At least 1 year of previous experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Equal Opportunity Employer
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