Tech Support Specialist: Help Desk (Bilingual Preferred)

ATC; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

ATC is seeking an IT Help Desk Analyst located at DDS Headquarters in Conyers, Georgia. This position requires a commitment to providing excellent customer service in a fast-paced call center environment, handling both internal and external technical support issues.

The ideal candidate will have at least six months of call center experience along with 2+ years as a Helpdesk Technician, responsible for troubleshooting software, hardware issues, and managing customer inquiries efficiently.

Qualifications

• Six months of experience in a call center handling customers.
• 2+ years as a Helpdesk Technician with hands-on experience resolving issues with Outlook and MS Office.
• Vocational/Technical degree required.

Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer inquiries regarding computer software or hardware operation.
• Monitor ticket queues and assign tickets to support staff.
• Provide technical assistance and support.

Skills

Customer service

Technical troubleshooting

Call center experience

Knowledge of Outlook

Knowledge of Apple iOS

Education

Vocational/Technical degree in computer applications

Tools

MS Office

Job description

ATC is seeking an IT Help Desk Analyst located at DDS Headquarters in Conyers, Georgia. This position requires a commitment to providing excellent customer service in a fast-paced call center environment, handling both internal and external technical support issues.

The ideal candidate will have at least six months of call center experience along with 2+ years as a Helpdesk Technician, responsible for troubleshooting software, hardware issues, and managing customer inquiries efficiently.