Tech Support Specialist: Help Desk (Bilingual Preferred)

ATC; Atlanta (GA); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

ATC is seeking an IT Help Desk Analyst located at DDS Headquarters in Conyers, Georgia. This position requires a commitment to providing excellent customer service in a fast-paced call center environment, handling both internal and external technical support issues.

The ideal candidate will have at least six months of call center experience along with 2+ years as a Helpdesk Technician, responsible for troubleshooting software, hardware issues, and managing customer inquiries efficiently.

Qualifikationen

• Six months of experience in a call center handling customers.
• 2+ years as a Helpdesk Technician with hands-on experience resolving issues with Outlook and MS Office.
• Vocational/Technical degree required.

Aufgaben

• Oversee the daily performance of computer systems and applications.
• Answer inquiries regarding computer software or hardware operation.
• Monitor ticket queues and assign tickets to support staff.
• Provide technical assistance and support.

Kenntnisse

Customer service

Technical troubleshooting

Call center experience

Knowledge of Outlook

Knowledge of Apple iOS

Ausbildung

Vocational/Technical degree in computer applications

Tools

MS Office

Jobbeschreibung

ATC is seeking an IT Help Desk Analyst located at DDS Headquarters in Conyers, Georgia. This position requires a commitment to providing excellent customer service in a fast-paced call center environment, handling both internal and external technical support issues.

The ideal candidate will have at least six months of call center experience along with 2+ years as a Helpdesk Technician, responsible for troubleshooting software, hardware issues, and managing customer inquiries efficiently.