IT Help Desk Analyst: Classroom Tech & User Support

PALMER COLLEGE FOUNDATION; Davenport (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Palmer College of Chiropractic is seeking an IT Help Desk Analyst in Davenport, IA. This role supports college hardware, software, and classroom AV equipment, handling tickets via multiple channels and providing user training.

You will work with the College Technical Support team and report to the Lead Helpdesk Analyst. Qualifications include an associate degree in a related field and at least 2 years of helpdesk experience.

Qualifications

• Associate degree required in Computer Science, Microcomputer Applications or related field.
• Minimum of 2 years of providing technical support in a helpdesk or desktop support environment.
• Ability to train users and document solutions clearly.

Responsibilities

• Maintain, analyze and repair hardware and software systems.
• Respond to support requests via email, phone, remote access and in person trainings.
• Troubleshoot and escalate complex issues when needed.
• Set up and configure new systems and applications; assist with upgrades.
• Coordinate user training and assistance requests for programs.

Skills

Help desk support

Hardware troubleshooting

Software troubleshooting

AV equipment management

User training

Documentation

Communication

Time management

Remote support

Education

Associate degree in Computer Science or related field

Tools

Remote access

Help desk software

PC maintenance logging

Job description

Palmer College of Chiropractic is seeking an IT Help Desk Analyst in Davenport, IA. This role supports college hardware, software, and classroom AV equipment, handling tickets via multiple channels and providing user training.

You will work with the College Technical Support team and report to the Lead Helpdesk Analyst. Qualifications include an associate degree in a related field and at least 2 years of helpdesk experience.