Campus IT & Classroom Tech Support Specialist

Iowa Western Community College; Council Bluffs (IA); On-site; USD 38,000 - 55,000; Full time

Job summary

Iowa Western Community College is seeking an ITS Help Desk professional to provide in-person, phone, and email support for hardware and software across campus. The role supports administrative and educational systems with a focus on user privacy and data protection, and requires strong customer service.

The position covers OS/software installs, diagnostics, classroom AV support, Zoom setups, event support, documentation, and ongoing skill development.

Qualifications

• High School Diploma required.
• Experience/knowledge in Windows 10/11, networking TCP/IP, and wiring.
• Basic understanding of Mac OS and iOS.
• One year of experience installing and troubleshooting computer hardware, software, and related peripheral equipment.
• Experience/knowledge of multimedia projectors and connections to computers.
• Excellent verbal and written communication skills with diverse groups.
• Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Ability to pass a background check and have a valid U.S. driver's license.

Responsibilities

• Provide in-person, phone and emails support for computer hardware, software, and related peripherals.
• Installs and maintains computer operating systems and software.
• Troubleshoots and maintains technology in classrooms, labs, conference rooms and other areas.
• Help desk support for password resets, MFA, and other tech questions.
• Creates identification cards and programs for building or door access.
• Provides Zoom support for meetings and distance learning.
• Assists with setup, operation, and teardown of events needing tech systems.
• Documents usage procedures and creates technical materials for distribution.

Skills

Windows OS

Networking TCP/IP

Customer service

Communication skills

Self-starter

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Job description

Iowa Western Community College is seeking an ITS Help Desk professional to provide in-person, phone, and email support for hardware and software across campus. The role supports administrative and educational systems with a focus on user privacy and data protection, and requires strong customer service.

The position covers OS/software installs, diagnostics, classroom AV support, Zoom setups, event support, documentation, and ongoing skill development.