Help Desk Analyst I - Entry IT Support & Troubleshooting

Blanchard Valley Health System; Findlay (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Blanchard Valley Health System is seeking a Help Desk Analyst to provide technical support for PC equipment and software for the hospital and clinics. Responsibilities include troubleshooting, maintaining documentation, and managing assets. Candidates should have an Associate’s degree in computer science and 1+ years of customer support experience.

The position demands strong technical skills, communication abilities, and a valid Ohio driver's license. Preferred qualifications include A+ Certification and Microsoft Certified Desktop Support Technician Certification.

Qualifications

• 1+ years of customer support in a technical field.
• 1 to 3 years of technical support experience.
• Knowledge of software and operating system deployments utilizing automation.

Responsibilities

• Evaluate, install, configure, test, and repair user PC equipment and software problems.
• Provide first and second level PC support for the hospital and clinics.
• Maintain and update documentation and knowledge base articles.

Skills

Customer support in a technical field

Technical support

Scripting (PowerShell, VB Script)

Communication skills

Organization skills

Technical skills

Service-oriented interpersonal skills

Education

Associate’s degree in computer science or equivalent

Tools

PowerShell

WinBatch

Batch scripting

Job description

Blanchard Valley Health System is seeking a Help Desk Analyst to provide technical support for PC equipment and software for the hospital and clinics. Responsibilities include troubleshooting, maintaining documentation, and managing assets. Candidates should have an Associate’s degree in computer science and 1+ years of customer support experience.

The position demands strong technical skills, communication abilities, and a valid Ohio driver's license. Preferred qualifications include A+ Certification and Microsoft Certified Desktop Support Technician Certification.