IT Help Desk Student Assistant

Moraine Valley Community College; Palos Hills (IL); On-site; USD 18,000 - 23,000; Part time

Job summary

Moraine Valley Community College in Palos Hills, IL seeks a Clerical Student Employee (IT- User Support Services) to join the Client Services team at the Main Campus. You will assist the help desk, support students with basic IT tasks, and help manage IT assets and lab procedures.

This role requires strong communication and confidentiality, with hours aligned to student schedules. Collaborate with IT staff to resolve issues, provide in-person help desk support, and ensure effective lab operation

Qualifications

• General administrative tasks and confidentiality are required.
• Professional communication, both written and verbal.
• Proficiency with Microsoft Office Suite and data entry.

Responsibilities

• Provide general administrative support at the IT help desk.
• Assist students and staff with basic lab procedures and equipment use.
• Answer phones and route inquiries to appropriate IT staff.
• Aid in asset management and deployment of IT assets.
• Utilize IT ticketing system to track issues and resolutions.

Skills

Administrative Skills

Interpersonal Skills

Organizational Skills

Microsoft Office Skills

Data Entry

Answer Phones

Confidentiality

Good Judgement

Communication Skills

Lab Preparation

Equipment Distribution

Lab Procedures Assistance

Job description

Moraine Valley Community College in Palos Hills, IL seeks a Clerical Student Employee (IT- User Support Services) to join the Client Services team at the Main Campus. You will assist the help desk, support students with basic IT tasks, and help manage IT assets and lab procedures.

This role requires strong communication and confidentiality, with hours aligned to student schedules. Collaborate with IT staff to resolve issues, provide in-person help desk support, and ensure effective lab operation