Evening Tech Analyst: IT Helpdesk & AV Support

Joliet Junior College; United States; On-site; USD 35,000 - 37,000; Full time

Job summary

Joliet Junior College is seeking an Evening Technical Analyst I to provide friendly, customer-focused technical support for faculty, staff, and students. You will answer helpdesk phones, assist with software/hardware issues, install operating systems and applications, and help prepare for virtual meetings and hybrid classes.

This full-time, on-site role requires 40 hours weekly, with evening hours and a focus on maintaining productive operations.

Qualifications

• Two (2) years of technical support experience (equivalent education and training to be considered).
• High school diploma or equivalent.
• Strong writing and organizational skills for data entry.
• Excellent communication and customer service skills.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
• Associate degree in Computer Science or related field.
• A+ Certification.
• Macintosh experience.
• Current knowledge of AV best practices.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

Responsibilities

• Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.
• Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
• Install and configure operating systems, drivers and applications onto computer equipment.
• Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
• Support meetings and events. Co-organize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.
• Perform other related duties as assigned.

Skills

Technical support

Customer service

Communication

Cultural competence

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree in Computer Science or related field

Tools

Macintosh experience

Job description

Joliet Junior College is seeking an Evening Technical Analyst I to provide friendly, customer-focused technical support for faculty, staff, and students. You will answer helpdesk phones, assist with software/hardware issues, install operating systems and applications, and help prepare for virtual meetings and hybrid classes.

This full-time, on-site role requires 40 hours weekly, with evening hours and a focus on maintaining productive operations.