IT Help Desk

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

On-site Medical Center

401(k) Retirement Savings Plan

Paid Vacation

Job summary

Rosen Hotels & Resorts in Orlando is seeking an IT Help Desk to provide technical assistance for computer systems, hardware, software, and connectivity. You will respond to inquiries, diagnose issues, and implement solutions while delivering outstanding guest service in a hospitality setting.

The role requires 1+ years of related experience, ability to lift up to 25 lbs, and legal work authorization in the USA.

Qualifications

• 1+ years of related experience required.
• Must be able to legally work in the USA.
• High school diploma or equivalent preferred.

Responsibilities

• Respond to help desk inquiries and support requests
• Troubleshoot hardware and software issues
• Assist with network and internet connectivity
• Guide system setup and configuration
• Document and track support tickets and resolutions
• Comply with the company's drug-free and tobacco/nicotine-free policy
• All other duties as assigned

Skills

Guest service

Technical troubleshooting

Communication

Education

High school diploma or equivalent

Job description

Operations Building | Millennium Technology | Full Time

Description

Summary:

The IT Help Desk will provide technical assistance and support related to computer systems, hardware, software, and internet issues. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The IT Help Desk will provide outstanding guest service based on Company Standards.

Responsibilities:

• Respond to help desk inquiries and support requests
• Troubleshoot hardware and software issues
• Assist with network and internet connectivity
• Guide system setup and configuration
• Document and track support tickets and resolutions
• Comply with the company's drug-free and tobacco/nicotine-free policy
• All other duties as assigned

Experience/Qualifications:

• 1+ years of related experience required.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse, friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makesRosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation


• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.