Security Dispatch (AM)

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Rosen Hotels & Resorts in Orlando seeks a Communications Coordinator within Security Dispatch to monitor CCTV and telex radio channels, coordinating responses to protect guests and associates.

The role involves receiving complaints, directing Security personnel, maintaining transmission records, and ensuring swift emergency actions while upholding service standards.

Qualifications

• 6+ months of security experience required.
• Must be 21 years of age or older.
• Ability to lift 25 lbs. consistently and 50 lbs. infrequently.
• Must have a Florida driver’s license in good standing.

Responsibilities

• Receive complaints and requests for assistance via radio and telephone.
• Assign or advise Security personnel based on the situation.
• Maintain accurate records and logs of transmissions.
• Provide guest service while protecting guests, associates, and property.
• Respond promptly to emergencies following established protocols.
• Follow Company Standards for guest service and professionalism.

Skills

Security operations

Radio communication

Guest service

Record keeping

Education

High school diploma

Florida driver’s license

Job description

Description

Summary:

The Security Dispatch at Rosen Hotels & Resorts assumes the role of "Communications Coordinator" in all events, including emergencies. The Security Dispatch monitors closed-circuit television (CCTV) and telex radio communication channels to provide asset protection, prevent illegal activities, and ensure the safety of guests and associates.

Responsibilities:

• Receive complaints and requests for assistance from guests, employees, or outside agencies via radio and telephone.
• Assign or advise Security personnel as needed based on the nature of the request or situation.
• Maintain accurate records and logs of communication transmissions.
• Provide outstanding guest service by protecting hotel guests, employees, and property while maintaining a high level of visibility.
• Respond promptly to emergencies and incidents following appropriate protocols.
• Follow Company Standards for guest service and maintain a positive and professional attitude with guests and team members.
• Must have the ability to drive a company-assigned golf cart or other company-assigned vehicle.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• 6+ months of previous security experience required.
• Must have a Florida State driver's license in current good standing.
• Must be 21 years or older.
• Ability to lift 25 lbs. consistently and 50 lbs. infrequently.
• Stand and walk for long periods.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.