IT Technician (Onsite)

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Affordable Health Insurance

On-site Medical Center

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

Rosen Hotels & Resorts in Orlando is seeking an IT Technician to support hardware, software, and minor network issues across hotel systems. The role includes assisting with Help Desk phone coverage and remote troubleshooting by phone.

Responsibilities include installing hardware, troubleshooting wired/wireless networks, and assisting with guest room IT services. A Associate degree and one year of tech experience are required; CompTIA A+ and Network+ are a bonus.

Qualifications

• One year of IT Technician experience required.
• CompTIA A+ and Network+ are a plus.

Responsibilities

• Support hardware, software, and minor network issues across computers and printers.
• Assist with covering phones for Help Desk and troubleshooting over the phone.
• Install or assist in installation of computer hardware and peripherals.

Skills

Troubleshooting

Hardware

Software

Phone support

Education

Associate degree

Tools

Ticketing system

IP phones

Job description

Operations Building | Millennium Technology | Full Time

Posted 3 days ago

Description

Summary:

The IT Technician position will assist in the support of hardware, software, and minor network issues that may occur. This includes support of computers, wireless/wired networks, software systems, data cables, printers, and any other technology systems and devices. When needed assist with covering the phones for the Help Desk and troubleshoot over the phone.

Responsibilities:

• Install or assist service personnel in installation of computer hardware and peripheral components such as monitors, keyboards, and printers. Have a good understanding of the technology being used.
• Perform trouble shooting: To include both wired and wireless configurations.
• Identify, troubleshoot, install, and terminate different types of copper data cables. This includes punching down the line at a patch panel and crimping an end on the wire
• Respond to room calls with technology issues to include IP phones, guest room entertainment system, and guest room wired/wireless High Speed Internet, and various wiring issues.
• Cover the phones for the help desk and assist guest and other clients
• Interview the user or guest to collect information about a problem and lead user through diagnostic procedures to find a solution or to gather more information.
• Work with the team on more complex issues impacting users.
• Upon identifying issue communicate findings to Tier 2 and Tier 3 support.
• Monitor the IT ticketing system. Update and solve tickets as required.
• Assist with receiving and movement of IT-related products at the various properties.
• Coordinate with Inventory Specialist and Supervisors to insure the procedure is followed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• One year of Technician experience is required.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to stand and walk for extended periods and safely use ladders to access elevated equipment.
• Must be capable of bending, kneeling, and working in low or confined spaces.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Associate's degree (A. A.) or equivalent from a two-year College or technical school
• A CompTIA A+ certification and Network+ are a plus.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.