IT Help Desk

Cornerstone Bank; Bismarck (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

On-call rotation

Job summary

Cornerstone Bank in Bismarck, ND is seeking an IT Help Desk professional to support internal users with daily computer tasks, unlock accounts, and troubleshoot hardware and software issues. You will work with Windows Server, Active Directory, Cisco phones, and mobile devices to keep our systems running smoothly.

This full-time on-site role includes an on-call rotation, opportunities for growth, a culture that values service and collaboration, and a benefits package.

Qualifications

• Associate's Degree in Computer Information Technology or related field plus 2 years customer service experience.
• Ability to install, configure and maintain PCs and related hardware/software.
• Strong customer service and verbal/written communication skills.

Responsibilities

• Support internal users with daily computer activities and issue resolution.
• Handle account unlocks, OS and hardware/software troubleshooting.
• Participate in on-call rotation and remote access support.

Skills

Customer service

PC hardware

Windows OS

Remote access

Education

Associate's Degree in Computer Information Technology

Tools

Active Directory

Windows Server

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk

IT Full Time Bismarck, ND, US

Job Title: IT Help Desk

Location: Bismarck, ND

Employment Type: Full-time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We're driven by innovation, honesty, and a deep respect for our customers' time and trust.

What You'll Do

Cornerstone Bank is looking for an IT Help Desk team member to join our professional team in Bismarck. This individual is responsible for supporting internal team members with daily computer activities and issues including unlocking accounts in various systems, hardware or software system installations and/or issues, print job troubleshooting, and phone or remote access issues. Daily activities may include implementation, use, and troubleshooting of Windows Server and PC/tablet OS and Active Directory, use and troubleshooting of Cisco phones and various models of smartphones, rollout of PCs, laptops, and tablets within various business units. This position will be included in an on-call rotation schedule.

What We're Looking For

• Excellent customer service and verbal/written communication
• Ability to install, configure and maintain personal computers, and related hardware and software
• Ability to learn and support new systems and to troubleshoot and problem solve
• Ability to work a flexible schedule and travel as required

Associate's Degree in Computer Information Technology or related field and 2 years of customer service experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.