Customer Service Specialist

Cornerstone Bank; Bismarck (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Cornerstone Bank in Bismarck, ND is seeking a Customer Service Specialist to process new account transactions, assist customers with account selection, cross-sell bank products, maintain and close account types, and provide reception and phone support with account-related service tasks.

This role requires High School Diploma or GED and 1 year of bank or related experience, and offers a people-first culture, innovation in banking, and opportunities for growth.

Qualifications

• Must be able to prioritize and make on-the-spot decisions balancing customer satisfaction with bank risk.
• Knowledge of all bank deposit products and policies.
• Ability to work well under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Pre-employment background and credit screening are required.

Responsibilities

• Process new account transactions and assist customers with account selection.
• Cross-sell the Bank's products and services and refer to appropriate staff for new services.
• Maintain and close all account types and provide reception/phone support with account-related service tasks.

Skills

Prioritization & decision-making

Deposit products knowledge

Under pressure performance

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Bismarck - Main Full Time Bismarck, ND, US

Job Title: Customer Service Specialist

Location: Bismarck, ND

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing all account types, providing customers in reception area and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

What We’re Looking For

• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud


• Knowledge of all bank deposit products and policies


• Ability to work well under pressure and in a fast-paced environment


• Excellent organizational and communication skills

High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility


• An innovative approach to banking


• Development opportunities for continual growth


• Competitive Pay and a Comprehensive Benefits Program


• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.