IT Help Desk

Cornerstone Banks; Bismarck (ND); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Development opportunities

Competitive pay and benefits

Incentive compensation plan

People-first culture

Descripción de la vacante

Cornerstone Bank in Bismarck, ND is seeking an IT Help Desk team member to support internal users with daily computer activities, including account unlocks, hardware/software issues, and device rollouts. The role includes Windows Server, Active Directory, and Cisco phone support, with on-call rotation.

Ideal candidates have an Associate degree in IT or related field and at least 2 years of customer service experience, along with a willingness to learn and adapt to new systems.

Formación

• Associate’s Degree in Computer Information Technology or related field and 2 years of customer service experience.
• Experience supporting internal users with IT desk tasks.
• Ability to learn and support new systems and to troubleshoot problems.

Responsabilidades

• Provide IT Help Desk support for internal team members.
• Unlock accounts and handle hardware/software issues.
• Install, configure, and maintain PCs, laptops, tablets, and related devices.
• Assist with on-call rotation.

Conocimientos

Customer service

PC hardware/software

Troubleshooting & learning

Flexible schedule & travel

Educación

Associate degree in IT or related field

Herramientas

Windows Server

Active Directory

Cisco phones

PCs & tablets rollout

Descripción del empleo

Employment Type: Full-time

What You’ll Do

Cornerstone Bank is looking for an IT Help Desk team member to join our professional team in Bismarck. This individual is responsible for supporting internal team members with daily computer activities and issues including unlocking accounts in various systems, hardware or software system installations and/or issues, print job troubleshooting, and phone or remote access issues. Daily activities may include implementation, use, and troubleshooting of Windows Server and PC/tablet OS and Active Directory, use and troubleshooting of Cisco phones and various models of smartphones, rollout of PCs, laptops, and tablets within various business units. This position will be included in an on-call rotation schedule.

Job Title: IT Help Desk

Location: Bismarck, ND

Employment Type: Full-time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

Cornerstone Bank is looking for an IT Help Desk team member to join our professional team in Bismarck. This individual is responsible for supporting internal team members with daily computer activities and issues including unlocking accounts in various systems, hardware or software system installations and/or issues, print job troubleshooting, and phone or remote access issues. Daily activities may include implementation, use, and troubleshooting of Windows Server and PC/tablet OS and Active Directory, use and troubleshooting of Cisco phones and various models of smartphones, rollout of PCs, laptops, and tablets within various business units. This position will be included in an on-call rotation schedule.

What We’re Looking For

• Excellent customer service and verbal/written communication
• Ability to install, configure and maintain personal computers, and related hardware and software
• Ability to learn and support new systems and to troubleshoot and problem solve
• Ability to work a flexible schedule and travel as required

Background & Experience

Associate’s Degree in Computer Information Technology or related field and 2 years of customer service experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.

EOE, Including Disability/Vets