IT Help Desk

John H Carter Company; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

John H Carter Co., Inc. in Baton Rouge, LA seeks an IT Support Technician to install, configure, and maintain computer systems in a fast-paced environment.

You will troubleshoot MS Windows platforms, support MS Office Suite, manage DNS/DHCP/AD/IIS, and collaborate with developers and support staff to provide precise, timely information to stakeholders.

Requires 2+ years of IT support experience and a Bachelor's degree in Computer Science or related field.

Qualifications

• Bachelors or better in Computer Science or related field.
• High School or better.
• 2+ years experience as an IT Support Technician.
• Demonstrated experience in detailed and precise operational IT functions.
• Knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint.
• Equal Opportunity Employer; Know Your Rights notice referenced.

Responsibilities

• Assumes responsibility for internal and external communication to ensure accuracy and timeliness.
• Schedule and complete installations, patches and upgrades.
• Perform on-the-spot client/server maintenance and troubleshooting.
• Application support and troubleshooting of MS Windows platforms.
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components.
• Be part of a call-out schedule to provide troubleshooting and resolution activities remotely and on-site.
• Work independently in a fast-paced environment.
• Follow company policies, procedures and methodologies.
• Collaborate with development and support staff to maintain knowledge of product capabilities and ensure precise communications.

Skills

MS Windows platforms

TCP/IP

DNS

DHCP

AD

IIS

MS Exchange

SharePoint

Office Suite

Education

Bachelor's degree in Computer Science or related field

High School or better

Tools

MS Office Suite

Job description

• Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
• Schedule and complete installations, patches and upgrades
• Perform on-the-spot client/server maintenance and troubleshooting
• Application support and troubleshooting of MS Windows platforms
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
• Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
• Ability to work independently in a fast-paced environment
• Follow John H. Carter Co., Inc. policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.

Please note that this role is not eligible for Visa sponsorship/assistance at this time.

Qualifications

Education

Required

Bachelors or better in Computer Science or related field.

High School or better.

Experience

Required

Demonstrated experience in detail and precise operational IT functions

Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint

2+ years experience as an IT Support Technician

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.