Information Technology Technician

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

John H. Carter Company, Inc. in Baton Rouge is seeking an IT Support Technician to assist with daily operational IT tasks, hardware, software, and network support.

The role requires 2+ years of IT support experience, strong knowledge of DNS/DHCP/AD/IIS/MS Exchange/TCP/IP and excellent communication, with the ability to work independently and participate in on-call support as needed.

Qualifications

• 2+ years as an IT Support Technician.
• Knowledge of hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, SharePoint.
• Strong written and verbal communication.
• Detail-oriented in operational IT functions.
• Experience troubleshooting in a Windows environment.

Responsibilities

• Communicate clearly with stakeholders about accuracy and timeliness.
• Schedule and complete installations, patches and upgrades.
• Perform on-site and remote client/server maintenance and troubleshooting.
• Provide MS Windows application support and troubleshooting.
• Assist users with installation and maintenance of MS Office Suite.
• Participate in on-call rotation for remote and on-site troubleshooting.
• Work independently in a fast-paced environment.
• Follow company policies and procedures.
• Collaborate with development and support staff to maintain product knowledge.
• Perform basic TCP/IP network troubleshooting and system integration tasks.

Skills

IT support

DNS

DHCP

Active Directory

IIS

MS Exchange

TCP/IP

SharePoint

Troubleshooting

Communication skills

Tools

Windows Server

MS Office

Job description

Typical Daily Operational Support activities include:

• Troubleshooting/Resolving Hardware/Software issues
• Troubleshooting/Resolving Networking issues
• Configuring, Supporting & Backing up Servers

Minimum Required Experience:

• 2+ years as an IT Support Technician
• Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint
• Successful performance in communications - written and verbal
• Demonstrated experience in detail and precise operational IT functions
• Demonstrated success in IT troubleshooting and problem solving in a Window environment

• Assumes responsibility for your communication efforts, both internal to John H. Carter Co. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
• Schedule and complete installations, patches and upgrades
• Perform on-the-spot client/server maintenance and troubleshooting
• Application support and troubleshooting of MS Windows platforms
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
• Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
• Ability to work independently in a fast-paced environment
• Follow John H. Carter Co., Inc. policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.