IT Systems Coordinator

Roses Discount Stor; Henderson (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Roses Discount Store in Henderson, NC, seeks an IT professional to monitor existing systems and troubleshoot issues. You'll serve as a critical link between end-users and higher-level support, manage special projects, and assist with various technical roles.

The ideal candidate has a B.S. degree and 3-4 years of relevant experience. Strong analytical and communication skills are essential, along with proficiency in IT functions. This position is in a normal office environment with opportunities for project involvement.

Qualifications

• 3-4 years of relevant experience with demonstrated achievements.
• Thorough knowledge of IT functions and data communication theory.
• Strong analytical, project management, and communication skills.

Responsibilities

• Monitor existing IT systems and perform troubleshooting as needed.
• Assist Senior Network Manager with Exchange and Active Directory.
• Manage corporate hardware and document equipment specifications.
• Verify critical device backups regularly.

Skills

Analytical skills

Project management

Communication skills

Knowledge of IT functions

Education

B.S. degree or equivalent education

High School diploma or GED plus 4 years of related experience

AS/AA degree plus 2 years of related experience

Job description

IT
1000 Facet Road
Henderson, NC 27537, USA

Description

Position Purpose

Monitor existing IT systems. Perform troubleshooting when needed by using knowledge to find solutions to common and specialized issues. Act as a link between end-users and higher–level support. Manage and assist with special projects as assigned. Assist IT Technical Services personnel in various roles as needed.

Job Scope

Essential Functions

• Assist Senior Network Manager with Exchange and Active Directory when needed.
• Assist Senior Systems Security Analyst with ongoing PCI compliance tasks and annual “PCI Report on Compliance”.
• Assist Director of Technical Services with disaster recovery processes and documentation.
• Assist with software and hardware configurations when needed.
• Assist with troubleshooting, repairs and data restoration when necessary.
• Manage corporate hardware and retain an inventory of spare equipment. Document available hardware including specifications, software versions, age of equipment, etc.
• Verify that all critical devices are backed up on a regular basis.

Ancillary Functions

• Complete special projects as assigned.
• Assist Technical Services teammates as needed.

Qualifications and Skills Required

• B.S. level or its equivalent and continuing education related to the position
• 3-4 years of related experience with demonstrated achievements and progressive responsibilities
• Thorough knowledge of IT functions, data communication theory and practical application
• Strong analytical, project management, and communication skills

Working Conditions

Normal office environment

Education Equivalency

• High School diploma or GED plus 4 years of related experience
• AS/AA degree plus 2 years of related experience

Qualifications

Behaviors

Preferred

Dedicated

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Functional Expert

Functional Expert:

Considered a thought leader on a subject

Team Player

Team Player:

Works well as a member of a group

Detail Oriented

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion

Goal Completion:

Inspired to perform well by the completion of tasks

Flexibility

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Required

3-4 years

3-4 years:

3-4 years of related experience with demonstrated achievements and progressive responsibilities; thorough knowledge of IT functions, data communication theory and practical application; strong analytical, project management, and communication skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.